Got questions?

FAQ

How long does delivery take?

Delivery usually takes 12–19 days, including order processing. Delivery to some countries can take a few days longer.

How much is shipping?

Shipping is free on every order, worldwide — no minimum order.

Do you ship to my country?

We ship to most countries worldwide. If your country is available at checkout, we can deliver to you.

Can I track my order?

Yes. Once your order ships, you'll get a tracking number by email so you can follow it all the way to your door.

Will I pay customs fees?

For orders to the US and EU, import taxes are included in the price in most cases. In rare cases, your country's customs may charge additional fees, which are the buyer's responsibility.

Is the device easy and safe to use?

Each product page has step-by-step instructions. Start on the lowest setting and use on clean skin or hair. Our devices are for cosmetic use only — if you are pregnant, have a medical device or a skin condition, check with your doctor first.

How can I pay?

You can pay by card or PayPal. All available options are shown at checkout, and your payment details are protected.

Can I change or cancel my order?

Changed your mind? Email us within 48 hours of placing your order and we'll cancel it with a full refund. After 48 hours your order may already be on its way — you can still return it within 30 days of delivery.

What is your return policy?

You can return items within 30 days of delivery. If your item arrives damaged, defective or not what you ordered, email us with your order number and a photo or short video — we'll send a replacement or a refund, no need to send it back. See our Refund & Returns page for details.

How do I reach you?

Send us a message through the Contact page or email sagagaga@ukr.net. We reply within 24–48 hours.